Crisis Response Case Essay Example | Topics and Well Written Essays - 1500 words

Crisis Response Case - Essay Example Therefore, it is necessary to check with our surveillance system. We know that a security card is required to have access in Biomed laboratory. In addition, video system is also placed for monitoring that all the activity in side the premises. Universal Refuse Co. is contracted to remove the potentially dangerous discards from the plant location, therefore they have too regular access of Biomed premises. Therefore, we can share this information with Universal Refuse Co. so that they can too help finding the solution and tracking the anonymous caller. The most important thing in any crisis is to eliminate bureaucracy, establish relationships before a crisis with those you will need in the event of a crisis and know who you can count on when needed. Therefore, it is required to inform the CEO Karen Lewis, although she is out for a meeting at San Diego and will not return before Saturday morning. She can co-ordinate from there and can give appropriate instructions that redirect the crisis plan. At the time of crisis, a crisis team, communication officer and plan along with crisis communication center equipped with phones, computer and phone machines is required. In addition, a crisis management firm in case of emergencies is needed. Fortunately Biomed have all of this. Moreover, good relationship with press is also required at this time. As we know that the Vice President of Operations and Development has a scientific and medical background and manages the work of Biomed chemists, physicists, engineers and biologists and is articulate in explaining the work done at Biomed. Therefore, he should be placed along with communication officer for giving answers of all the queries that comes. At the time of crisis, it is important to form partnerships, listen to public concerns and be open and honest. Anonymous caller has given threat of placing the AIDS virus samples in food in buffet lines and in bottled water as examples